This episode was recorded immediately following our 2018 Black Friday sale.
We never seem to sell out of the stuff we want to get rid of.
Getting burned when subscribers have books on hold for months that they never wanted.
Reminding subscribers, in person, the value of our weekly emails.
The detailed account of either a subscriber losing 2 comics or us making 5 mistakes 2 months in a row.
How Monday pick-up was taken away from us.
Are customer attitudes regional or national?
One final Lumberjanes Day reminder.
Christmas shopping as customers, not retailers.

Rest in Peace, Stan.
Recorded live from the show floor of ChiTaG, the Chicago Toy and Game Fair, the worst we have ever done at a convention.
This one almost broke us.

The level of engagement we feel defines Challengers.
When trivial information becomes exceedingly useful.
“+ Conversation” doesn’t apply to movie theories.
Selling some 1978 Marshall Rogers Detective Comics for 99¢ we didn’t know we had.
Store signage only works if people are willing to read signs. Or see them.
Changes to our personal work schedules for the first time in years, and why.
ChiTaG is one week away and we THINK we’re ready.
Grant Morrison’s Green Lantern #1 came out this week.
Lumberjanes Day is coming up! So is our Black Friday Sale and more events!